"The auto-renewal option is pretty puzzling."
This company is just another one with a tricky cancellation policy. They renew your subscription automatically, ignoring any special circumstances. I attempted to cancel, but it looks like they conveniently 'misplaced' my cancellation request. I really recommend steering clear of their services.
DebraRobinson
December 14, 2022
"Avoid this company at all costs; they are truly awful."
This business is the most chaotic one I've ever dealt with. I really recommend steering clear of their services. When I asked for a refund, they sent me extra items instead, trying to fix the mess. But after about a week, I found out that the product I thought was registered actually wasn’t. It’s just absurd. To make matters worse, they had the nerve to offer free stuff for good reviews. Seriously, who in their right mind would take such a bribe?
whiteladybug653
February 14, 2022
"This company's customer service is just plain awful."
The support I received was downright terrible. Just to be clear, this isn't about the specific representative I interacted with, as they were actually pretty decent. It's the company's policies that really got under my skin. I bought a bundle, but one of the items turned out to be faulty. I followed all their guidelines, yet the product still wouldn't work. When I asked for a refund, they outright denied my request. Instead, they kept insisting I was at fault and bombarded me with screenshots.
In today's world, this kind of treatment is totally unacceptable. We've long passed the point where customers should have to jump through hoops just to get a refund. Whether it's Amazon, Best Buy, or even small local shops, I've always had the right to change my mind and get my cash back within a reasonable time, even if the item works fine. That's just basic customer service. Now I'm left with this useless item, and I won't ever make the mistake of buying from them again. Honestly, it feels like they've just taken my money.